How does natural language understanding NLU work? In other words, Conversational AI applications imitate human intelligence and have dialogues with them. When machines do not understand humans properly, humans do not continue with the conversation. Along with accuracy, human-centered and iterative product design principles are critical for the success of Conversational AI applications such as […]

Customer Service Automation: How to Do it the Right Way In most cases, it’s implemented by adding automatic responses to users’ queries or integrating artificial intelligence solutions. In the past, customer service was traditionally seen as a cost center, so it didn’t receive the attention it deserved as an attractive—let alone a vital—technology investment. Opportunities […]